Troubleshooting

This section describes the issues and their solutions while utilizing the SAML SSO mechanism.

IssueReasonSolution
The following message appears while logging in with SSO.
Login Failure: Unauthorized to SSO Login.
  • Username is not present in the internal LDAP.
  • Username does not have roles assigned to it.
  • Role that is assigned to the user does not have SSO Login permission.
.
Ensure that the following points are considered:
  • The user is imported to the internal LDAP.
  • Role assigned to the user has SSO Login permission enabled.
For more information about configuring user role, refer here.
Last modified : September 12, 2024