Troubleshooting

This section describes the issues and their solutions while utilizing the SAML SSO mechanism.

IssueReasonSolution
The following message appears while logging in with SSO.
Login Failure: Unauthorized to SSO Login.
  • Username is not present in the internal LDAP.
  • Username does not have roles assigned to it.
  • SSO Login permission is not assigned for the user role
  • Incorrect Unique User Identifier used for authentication.
Ensure that the following points are considered:
  • The user is imported to the internal LDAP.
  • Role assigned to the user has SSO Login permission enabled.
  • Use the correct Unique User Identifier for user authentication.
    • Firstname.Lastname: Authentication using the format firstname.lastname.
    • UserPrincipleName: Authentication using the format username@domain.
For more information about configuring user role, refer Importing Users and Assigning Role.

Last modified : October 31, 2025