Testing and Troubleshooting

Verifying Policy Deployment

On Managed Devices

1. Ensure assigned devices have synced with Intune:
   • Open Settings on the device.
   • Navigate to Accounts > Access work or school > Sync to initiate a manual sync.
2. Open the browser on the managed device to confirm that Protegrity Browser Protector settings are active.

In Microsoft Endpoint Manager

1. Navigate to Devices > Configuration profiles.
2. Select the policy profile you created.
3. View the Device status and User status tabs to confirm successful deployment.

Testing Browser Extension

1. Log in to a managed device and open the browser.
2. Verify that the Protegrity Browser Protector extension is installed and enabled.
3. Test the extension functionality by selecting tokenized text on a webpage and observing the reveal operation.

Troubleshooting

• If the extension does not appear:
  • Confirm that the Intune configuration profile is assigned to the correct device group.
  • Ensure the HTTPS file server is accessible from the device.
• If the tokenized text does not reveal:
  • Verify the connection to the Protegrity Cloud Protect API.
  • Check that the user has sufficient permissions to access the protected data.