Obtaining a Validated License

You can obtain the validated license using the ESA Web UI. Obtaining the validated license is a two-step process consisting of requesting the ESA license and ESA license activation.

You can validate the license from the Licenses pane, available in the ESA Web UI. You can refer to the following screenshot. Only a user with ESA Administrative permissions can request and activate the license.

Activate License Screen

Requesting a License

You can request a validated ESA license while your temporary license is valid, or invalid, or has already expired.

To request an ESA license:

  1. As an ESA administrator, proceed to Settings > Licenses.

  2. In the Licenses pane, click the Generate button.

  3. Save the automatically generated licenserequest.xml file to the local disk.

  4. Send the license request file to licensing@protegrity.com.

Activating a License

After submitting your license request, you receive an email with a license file called license.xml. This file includes the original data retrieved from the license request, expiration date, and additional information, if required.

Note: If there is a License Agreement between your company and Protegrity, you will receive the validated license by the end of the following business day.

To activate an ESA license:

  1. Save the license.xml file to your local disk when you receive it from Protegrity.

  2. As an ESA administrator, proceed to Settings > Licenses.

  3. Click Activate License.

  4. In the Licenses pane, click Browse.

  5. Select the license.xml file.

    You are notified about success or failure of the activation process.

    Note: You do not need to restart ESA and any data protectors to activate the validated license. However, if you have policies deployed to protection points with a temporary license, then you must re-deploy the policies with the validated license.

    The license file is stored in an encrypted format on the ESA file system after it is activated.

    CAUTION: Modifying either the temporary or validated license file leads to license deactivation.

Updating a License

You need to update your current license before it expires. You may also update the license in case your needs have changed.

The process of updating the license is the same as when you apply for a new license. You need to submit a new license request and send an email to licensing@protegrity.com with the information about what you would like to change in your current license.

For details, refer to Requesting a License.